· Location Chennai, India
· Recruitment Type Local Hire
· Language Requirement English [Essential]
· Closing Date 20-Oct-2016
Background / General description: Innovation and
partnership bond the five institutions of the World Bank Group (WBG): the
International Bank for Reconstruction and Development (IBRD) and the
International Development Association (IDA), which together form the World
Bank; the International Finance Corporation (IFC); the Multilateral Investment
Guarantee Agency (MIGA); and the International Centre for Settlement of
Investment Disputes (ICSID). The World Bank Group is one of the world's largest
sources of funding and knowledge for developing countries. It uses financial
resources and extensive experience to help our client countries to reduce poverty,
increase economic growth, and improve quality of life. To ensure that countries
can access the best global expertise and help generate cutting-edge knowledge,
the World Bank Group is constantly seeking to improve the way it works. Key
priorities include delivering measurable results, promoting openness and
transparency in development, and improving access to development information
and data.
Information and Technology
Solutions (ITS) enables the WBG to achieve its mission of ending extreme
poverty by 2030 and boosting shared prosperity in a sustainable manner by
delivering transformative information and technologies to its staff working in
over 130 client countries. ITS services range from: establishing the
infrastructure to reach and connect staff and development stakeholders;
providing the devices and agile technology and information applications to
facilitate the science of delivery through decentralized services; creating and
maintaining tools to integrate information across the World Bank Group, the
clients we serve and the countries where we operate; and delivering the
computing power staff need to analyze development challenges and identify
solutions. The ITS business model combines dedicated business solutions centers
that provide services tailored to specific World Bank Group business needs and
shared services that provide infrastructure, applications and platforms for the
entire Group. ITS is one of three VPUs that have been brought together as the
World Bank Group Integrated Services (WBGIS), to provide enhanced corporate
core services and enable the institution to operate as one strategic and
coordinated entity.
The Directory and Access
Management & Enterprise Systems Monitoring (ITSDC) unit is anchored in the
Cloud and Middleware Engineering (ITSCM) division in ITS. The primary programs
that the ITSDC unit is responsible for delivering are the Identity Credential
and Access Management (ICAM) Program and the Enterprise and Performance
Monitoring Program.
This is a technical position that involves supporting the ITSDC
Manager in the implementation and maintenance of various technical platforms
primarily using Microsoft technology. The position involves working under the
supervision of different project team leads, coordinating with people from other
technical teams and delivering the tasks related to the projects. The position
requires a strong technical and engineering background combined with broad
communication skills. The position will entail liaising and closely
collaborating with the project leads of the primary ICAM Streams listed below:
1. Directory Structure & One WBG Identity
2. Authentication
3. Authorization &
Enterprise Group Management
4. Provisioning
5. Governance, Compliance,
& Analytics
Note: If the selected
candidate is a current Bank Group staff member with a Regular or Open-Ended
appointment, s/he will retain his/her Regular or Open-Ended appointment. All
others will be offered a 3 year term appointment.
Duties and
Accountabilities:
1. Technical areas of expertise
•
Active Directory Federation Service (ADFS)
·
Installation, configuration and maintenance of ADFS.
·
Troubleshooting of problems, performance tuning and day-to-day
administration activities.
·
Work with the Web Administrators, Application owners hosting CRM
and SharePoint applications on the Microsoft Office 365 infrastructure to set
up configuration on ADFS.
·
Test and integrate Identity Federation with F5-APM, CA
SiteMinder which are other Identity Providers (IdPs) in the Bank.
·
Implement Federation with other SaaS applications using ADFS /
EMS technologies.
·
Work closely with the web administrators and website owners
addressing their problems with ADFS. If
needed, act as a liaison between Microsoft technical support and the web
administrators.
·
Work closely with a SharePoint project teams who are using
SiteMinder Federation Service in conjunction with Microsoft ADFS to provide
authentication to the SharePoint websites.
·
Evaluate emerging authentication and authorization technologies
for cloud and mobile applications. Test and integrate new IAM solutions with
business applications. Work closely with Office of Information Security to
define and/or close gaps in ICAM related policies, procedures, or technical
standards.
•
Azure AD Connect (AADC) and Microsoft Identity Manager (MIM)
·
Installation, configuration and maintenance of Azure AD Connect
and MIM.
·
Troubleshooting of problems, performance tuning and day-to-day
administration activities.
·
Diagnose and fix issues related to data replication between
Lotus Notes Name and Address Book (NAB), Active Directory (AD) and Azure AD in
collaboration with other teams managing those systems.
·
Work with the Microsoft SQL Server Administrators for the
backend SQL Server repositories used by these products.
·
Troubleshooting of the Group Management Portal on MIM.
•
Proficiency in C#
·
Maintenance of C# programs in MIM.
·
Ability to gather new requirements and write new C# programs to
address those requirements.
•
Good understanding of how applications (SharePoint, CRM, custom
apps) integrate with ADFS and Office 365
•
Good understanding of Hybrid Cloud environments.
•
Proven experience in setting up and supporting web single
sign-on (SSO) using IIS Web Server, and SharePoint environments.
•
Good understanding of OpenID, OAuth, OpenID Connect, SAML, SCIM
protocols.
•
Understanding of integration of ADFS with other Federation
services such as SiteMinder Federation Services, F5-APM, SaaS Applications is
desirable
•
Experience with Identity as a Service (IDaaS), such as Azure AD
Premium, Okta, PingOne, is a plus.
•
Familiarity with performance analysis using performance
monitoring and tuning tools.
3. Effectively communicate ICAM program activities
• Support ICAMs change management and communication strategies and
ensure ICAM’s business transformation activities are properly communicated to
staff.
• Liaise with communication team to ensure all project teams are
addressed timely.
SELECTION CRITERIA
Minimum Education/Experience:
Bachelor/Master with 6 years of relevant IT experience, with 1- 2 years in
Microsoft EMS Technology.
Core Competencies:
•
Deliver Results for Clients: Contributes to
delivery of results for client on complex issues. Sets challenging goals that
align with the WBG mission and is always looking to improve. Understands
clients’ most pressing challenges and contributes to solutions. Takes personal
responsibility for producing high quality work, identifying and informing of
risks, and delivering results for clients.
•
Collaborate Within Teams and Across Boundaries:
Collaborates within team and across boundaries. Keeps others fully informed to
ensure integration and work consistency and displays a sense of mutuality and
respect. Approaches conflicts as common problems to be solved. Seeks and
listens to input from others to inform own decision making and openly shares
information. Frames thinking/actions with a WBG corporate perspective in mind.
•
Lead and Innovate: Brings new and different
insights. Applies critical thinking to current approaches, identifies areas for
improvement, and tries new solutions that drive results. Considers own behavior
in context of WBG’s values and mission and recognizes impact one has on others.
Operates in ambiguity and changing needs and supports others to do the same.
•
Create, Apply and Share Knowledge: Actively
contributes to and readily applies WBG’s body of knowledge for internal and/or
external client solutions. Contributes to the department’s and WBG’s body of
knowledge by applying lessons learned and expertise. Actively invests in own
knowledge and seeks feedback. Builds personal and professional networks within
and beyond the work group.
•
Make Smart Decisions: Leverages available data
and makes timely decisions. Seeks and analyzes facts, data and lessons of past
experience to support sound, logical decisions regarding own and others’ work.
Applies cost/benefit analysis to meet work program objectives. Contributes to
decision making by providing relevant risk-analysis. Shows initiative when
necessary, and makes decisions in a timely manner within own area of
responsibility.
IT/Business Competencies:
•
Client Understanding and Advising: Looks at
issues from the client’s perspective and takes action beyond normal
expectations to ensure client satisfaction. Analyzes situations and determines
alternative or creative scenarios and approaches to add value to the business
in new and different ways. Works within the team and with other specialty areas
to define client needs and develop the best approach to meet client needs. Sees
how ideas and best practices from other specialties can be adapted or applied to
address client issues.
•
Learning Orientation: Stays abreast of new
trends and developments in own specialty area as well as what is occurring in
the broader industry. Obtains training as needed to remain current on technical
expertise. Exposes self to increasingly more challenging projects and
opportunities to learn. Tracks developments in the field through readily
available sources and by maintaining active involvement with relevant industry,
user and vendor associations.
•
Broad Business Thinking: Maintains an in-depth
understanding of the long term implications of decisions both for department
and the client’s business. Ensures that decisions are supported by relevant
stakeholders as well as sound performance data. Effectively communicates
recommended changes to clients and how they will affect their business using
the client’s own terminology with limited jargon while attempting to minimize
day-to-day disruption of operations.
Job Specific Competencies:
•
Analytical Thinking: Gathers and links data.
Reviews for non-conformity and gathers further information in response to
problems. Collates and reports information. Identifies direct cause-and-effect
relationships. Identifies trends and exceptions. Investigates to define
problems more accurately. Sorts information in order of importance. Identifies
relationships and linkages between components. Identifies variable potential
causes and effects. Solicits guidance to define criteria and assign values of
importance and urgency. Escalates issues of both a routine and exceptional nature..
•
Disaster Recovery/ Business Continuity: Able to apply knowledge and understanding of
Bank organization, infrastructure and policies in the development of strategies
and solutions to resolve problems and improve delivery of records, archives and
information management solutions.
•
Foundation Architecture Knowledge: Shows understanding of the concept and
usefulness of foundation architecture in the development and deployment of
software and hardware. Supports the need to adhere to standards. Finds out whom
to go to for information and guidance. Integrates tasks with the foundation
architecture. Uses relevant tools and techniques in own work area.
•
Strategic Technology Planning: Asks questions
and assesses aspects of the strategic technology plan. Investigates technology
practices, priorities and direction. Uses the strategic technology plan to set
objectives and action plans for a specific work area.
•
Technology Knowledge: Utilizes a range of tools
and techniques for setting up and reconfiguring the infrastructure to meet
changing business needs. Draws and presents detailed diagrams to explain the
needs of the organization and implementation plans to peers, vendors and
contractors. Offers advice and assistance on local problems. Leads and provides
focal point for less experienced staff and contractors.
